Must comply with applicable laws, regulations and accepted rules of conduct.
Must always demonstrate a willingness to provide optimal support to customers, as well as give tourists the opportunity to enjoy or visit their desired location.
In no way discriminates in the provision of services to any tourist on any grounds, for example, ethnicity, nationality, physical activity, age, etc.
Must be impartial, positive and objectively represent their country.
Must be dressed appropriately at all times depending on the location of the excursion.
Must always adhere to the principles of responsibility, punctuality, honesty, integrity and tactics.
Must conduct the tour program / itinerary according to the voucher that the clients received from the tour organizer and in accordance with the requirements of the employer. The guide must express loyalty to the company he / she represents.
Must avoid creating conflict situations between clients and, in the event of a conflict, make every effort to eliminate it.
Must report any injury or death to the nearest tourist authority, police station and company, and in any incident, an “Incident Report” questionnaire is completed.
Must have extensive knowledge of the history, culture, ethnography, geography, botanical and zoological diversity of our region.
Must comply with the ban on alcoholic beverages for the entire tour or smoking during the program
Must refrain from self-administering or administering any medication to the client.
Never asks for tips from clients.
Always cares about the safety of tourists.
Respectfully treats all people, environmental cults, and demands the same from clients.
The guide must contribute to the conservation of the fund of wild animals and valuable plants in nature and avoid visiting shopping outlets by tourists where souvenirs made from animal body parts, as well as any other endangered species of flora and fauna, historical and archaeological artifacts can be sold
Must explain sustainability issues and principles of green tourism to clients in accordance with the company's Sustainability Policy